FAQs2019-04-15T06:56:49+00:00

Becoming an Onda Patron

How do I become an Onda Patron?2019-04-15T06:13:33+00:00

ONDA Patrons undergo an application process to ensure they reflect our ethos. Patrons will be charged a fee of $96 a month or $960 annually (includes two complimentary months of membership) and gain access to the world of ONDA. Being recommended by a fellow Patrons always helps – we trust your referrals! Apply here.

How long does the application process take?2019-04-12T02:13:18+00:00

Applications can take up to a week to process, possibly longer if our volume of applicants is particularly high.

What are my responsibilities as an Onda Patron?2019-04-15T18:32:34+00:00

ONDA is a trusted platform for inspiring individuals to connect, share and cultivate positive impact, while enjoying access to a selection of private clubs around the world. We encourage each of our Patrons to host at least one event within their first six months of joining at one of our partner clubs, to showcase the interests they are passionate about. Email community@ondalife.com for more information.

Making a Booking and Visiting Properties

Can a Patron bring guests when visiting a property?2019-04-15T07:00:00+00:00

Patrons can bring up to 3 guests when visiting members’ clubs. Co-working spaces allow guests upon booking a meeting room (charges apply). Health club access is reserved for Patrons only.

How do I make a booking?2019-04-15T06:11:23+00:00

Bookings must be made 12 hours in advance (we are constantly working to improve our response time). Your booking is effective once the reservation team has emailed you a confirmation.

Can a partner refuse entry to a Patron?2018-09-17T19:05:11+00:00

We of course expect our Patrons to always be able to enjoy one of Partners within the limits of the allocated accesses. Should a Partner be booked for a special event or closed for a public holiday we will inform the Patron as early as possible. Properties have the right to refuse a Patron if he/she does not conform with the rules and regulations.

Are the rules and regulations, opening hours and dress code the same in each property?2018-09-17T19:05:11+00:00

No. We advise our Patrons to check the Onda portal or the property’s own website prior to each visit.

Can a partner refuse entry to a Patron?2018-09-17T19:05:11+00:00

We of course expect our Patrons to always be able to enjoy one of Partners within the limits of the allocated accesses. Should a Partner be booked for a special event or closed for a public holiday we will inform the Patron as early as possible. Properties have the right to refuse a Patron if he/she does not conform with the rules and regulations.

What happens when a Patron’s allocated accesses runs out?2019-04-15T06:19:09+00:00

Patrons will need to contact the ONDA community manager to arrange to purchase a membership with the property in question or wait for the next allocation.

How many times can a Patron visit a property?2019-04-15T06:18:10+00:00

Each Patron receives 6 accesses per year to each private members clubs (ie 100 clubs = 600 passes) and 3 accesses per year for each co-working space and health club (ie 100 co-working & health clubs = 300 passes).

Is there a minimum spend at the properties?2018-09-17T19:05:11+00:00

There is no minimum spend required but we do expect Patrons to contribute to the clubs in any way possible and never leave without settling a bill!

How do I cancel or amend a booking?2018-09-17T19:05:34+00:00

Please email the Onda Reservations team immediately if you need to amend or cancel a booking. All cancellations must be made 4 hours prior to the booking time. If you do not inform the Onda Reservation team of a cancellation, your allocated access will be deducted. Respectfully, we request you do not reach out to the property directly in order to help us keep communication streamlined.

In case of a table no-show, an allocated access will be deducted from your account and you will incur a $40 per guest cancellation fee.

Partnership Renewal & Cancellation

Patronship Renewal2019-04-15T06:52:23+00:00

Patronships are automatically renewed unless canceled within 28 days of the annual renewal.

Cancelling your Patronship2019-04-15T06:53:10+00:00

No resignation is permitted within the first year. After the first year, Patrons may resign by giving notice to the Committee in writing, which must be received within 28 days notice of the next payment. For annual subscription, 28 days notice is also required prior to the annual billing date. After the first year, annual membership cancellations made after billing will be looked at on a case by case basis.

Partnering with Onda

What’s the best way to get in touch about a brand partnership opportunity?2019-04-15T06:45:40+00:00

We constantly seek to add value for our Patrons by partnering with like-minded brands who are aligned with ONDA’s spirit & values. Get in touch at hello@ondalife.com.

My property would like to become an ONDA partner. How can we get in touch?2019-04-15T06:46:40+00:00

We welcome clubs that care about who people are over what they do, and most importantly exude and attract good energy. To partner with Onda, email us at hello@ondalife.com.

Additional Questions

I have more questions. How can I get in touch with you?2019-04-15T06:27:05+00:00

Say hi by emailing us at hello@ondalife.com.

Yes No